Our Values

At Merlin&Cie, we believe that an animal is not just a companion — it is a true member of the family. That is why we created a different kind of online pet store, where every product, every decision and every action is guided by the same principles: animal welfare, quality and respect.

Our commitments are not marketing promises. They are concrete choices we make and apply every single day.

🌱 Quality, safety and animal welfare

Every product at Merlin&Cie is carefully selected. Toys, treats and accessories: nothing is left to chance.

We prioritise products that are:

- safe and adapted to each animal’s needs
- made from high-quality materials
- respectful of animal welfare

Our goal is simple: to offer products we would proudly give to our own pets.

🐾 Carefully selected products

Behind every selection lies thoughtful consideration. We do not aim to offer the largest catalogue, but the most relevant one.

Each product is chosen for its true value: usefulness, durability, safety and enjoyment for the animal.

At Merlin&Cie, quality always comes before quantity.

📦 Careful and handcrafted preparation

Every order is prepared by hand with the utmost care.

We pay close attention to every detail, because we know that a parcel can be more than a delivery — it is an experience.

Our ambition is to turn every delivery into a moment of joy, for both you and your pet.

💚 Responsible approach

We are committed to reducing our environmental impact at every step.

This includes:

- optimised packaging
- carefully selected materials
- partners who share our values

We move forward with sincerity, continuously improving our practices.

🤝 Our social commitment

At Merlin&Cie, our commitment to animals goes beyond products.

As part of a philanthropic approach, Merlin&Cie commits to donating a portion of its revenue to several animal welfare organisations.

These organisations work every day for animal welfare: care, rescue, shelter and protection.

Specific codes allow us to identify orders associated with an organisation. These codes are used solely for internal tracking purposes.

At Merlin&Cie, we have chosen to take meaningful action. This support is fully funded by the company, with no impact on product pricing.

Our goal is simple: to contribute, at our level, to improving the lives of animals.

🤍 Why trust us?

Choosing Merlin&Cie means choosing:

- a transparent and committed online pet store
- products focused on animal welfare
- a thoughtful and human experience
- a company that takes real action

We don’t aim to be the biggest. We aim to be the most genuine.