Got questions? You’re in the right place!
We’ve gathered here the most common questions and answers to help you quickly find the information you need.
If you still can’t find the answer you’re looking for, don’t hesitate to contact us — we’ll be happy to help.
Most of the toys and treats included in our boxes are also available individually in the Treats or Toys sections of our shop. However, some items are exclusive and can only be found in our birthday boxes.
Due to changes in European regulations, we have unfortunately had to temporarily suspend shipping to European Union countries outside France.
At present, Merlin&Cie delivers to France, Switzerland and the United Kingdom.
If your address is located in another country, no delivery method will therefore be available when you place your order.
We apologise for this limitation and hope to be able to expand our delivery destinations again in the future.
Orders are usually shipped within 24 to 48 business hours. Delivery times then vary depending on the selected carrier, averaging between 2 and 5 business days.
We accept secure payments by credit or debit card, as well as via PayPal.
Yes, you have 30 days after receiving your order to return the product in its original condition. A refund or exchange will then be offered.
Once your order has been shipped, you’ll receive an email with a tracking number allowing you to follow your parcel in real time.
Absolutely! You can reach us via our contact form, by email, or by phone. Our team is always happy to help with any questions.